Shipping & Delivery

Digital portraits

Every order includes a digital portrait. Our artists hand-draw it and email you a preview within 2-3 days of your order. You can request unlimited free revisions. Once you approve the preview, we email the final high-resolution file (3600 x 4800 px, JPG or PNG). There is nothing to ship for the digital portrait.

Need it faster? Add the Rush Order option and we deliver your preview within 48 hours.

Printed products

Canvas prints, posters, mugs, t-shirts, blankets and phone cases are printed only after you approve your digital portrait. Printing takes 2-3 business days. We print at the facility closest to you (United States, Europe or Australia) and ship from there.

  • United States: 3-7 business days after printing
  • Canada, United Kingdom, Europe, Australia, New Zealand: 5-10 business days after printing
  • Rest of the world: 7-20 business days after printing

These are estimates. Carrier delays, customs checks and the holiday season can add time.

Shipping cost

Shipping is free worldwide on all printed products. Taxes or import duties, where they apply, are the responsibility of the recipient.

Tracking

You receive a shipping confirmation email with a tracking link as soon as your print leaves the facility. If tracking has not updated for more than 7 days, email us at info@simpsonizeme.us and we will follow up with the carrier.

Christmas orders

To receive printed products before Christmas, place your order by December 14 and approve your preview promptly. Digital portraits have no cut-off date. See our Christmas order deadlines.

Lost or damaged prints

If your print is lost by the carrier or arrives damaged, contact us with a photo and we will print and ship a replacement free of charge.